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“Design is not just what it looks like and feels like. Design is how it works.” – Steve Jobs

Gaurav Mishra

UX Design Lead • Strategy & Design

New Delhi, India
Email: mail@gauravmishra.com
Phone: +91-9911849277

He is a seasoned UX leader with a strong focus on crafting intuitive, user-centered digital experiences. As the design lead, he drives design strategy, user research, and cross-functional collaboration to deliver impactful solutions that align with business goals and user needs.

With a keen eye for detail and a passion for innovation, Gaurav bridges the gap between design and technology, ensuring seamless user journeys across platforms. He works closely with stakeholders, developers, and product teams to champion design excellence and foster a culture of empathy and creativity.

With 18+ years of experience delivering user-centered, data-driven solutions across banking, government, ERP, education, e-commerce, retail, and enterprise SaaS. Specialized in UX strategy, research, design systems, and interaction design. Proven experience leading large-scale digital transformations, managing cross-functional teams, and delivering measurable business impact for Fortune 500 companies and global government clients.

SKILLS

UX Strategy & Leadership: UX Roadmap, Design Workshops, Stakeholder Management, Agile Delivery, Team Mentoring

User Research: User Interviews, Ethnography study, Contextual Inquiry, Heuristic Evaluation, Usability Testing, Surveys

Design: Wireframe, Prototyping, Interaction Design, Information Architecture, Visual Design, Data Visualization

Design Systems: Component Libraries, UI Guidelines, Accessibility (WCAG), Responsive Web Design

Ways of Working: Design Ops, Design thinking, Lean UX, Scaled Agile Framework (SAFe), Design Ops

Tools: Jira, Azure DevOps, Figma, Adobe XD, Sketch, Cursor, Miro, Balsamiq, Cursor AI

Technologies: HTML, CSS, JavaScript, jQuery, Github, Angular, React, D3.js

PROFESSIONAL EXPERIENCE

Tech Mahindra — UX Architect

Dec 2022 – Present
NEOM (KSA)

Led UX strategy for Saudi Arabia’s NEOM city including Digital Twin proof-of-concepts.
Conducted UX Show & tell sessions with business partners to align cross-functional architecture and product vision.

Adtalem Global Education (US)

Established UX foundation for Adtalem Global Education including processes, tools, and research framework.
Implemented SAFe (Scaled Agile Framework) for UX, leading PI planning and sprint capacity modeling.
Defined design standards and guidelines for DXP-WU workstreams improving design consistency.

Telefónica (Germany)

Led the Buy Tribe (Design Team) for Telefónica and collaborated with cross functional teams in DesignOps environment

Invenio Business Solutions — UX Architect

Jul 2021 – Nov 2022

Led UX research, IA redesign, and UI modernization for UAE Government’s Tax Authority (E-MaraTax) in partnership with EY and PwC.
Improved IA, workflows, and service discoverability for public service users.
Created scalable design system used across multiple government modules.
Other clientle include Universal Music Group, Fiji Revenue & Customs Service, Dhareeba (Qatar).

Data Nova India — UX Architect / Training Head

Apr 2017 – Jul 2021

Redesigned ERP & retail platforms improving usability and navigation efficiency.
Conceptualized UX for WebERP, Point of Sale for tablets and smartphones, and WebShops (white-label concept).
Redesigned the stock-checking app for handheld devices (running Windows CE 3.0).
Built accessibility-first UI guidelines aligned with WCAG standards.
Acted as campus recruiter and monitored young hires’ growth through training and assessment programs.
Redesigned and launched courses on the e-learning portal for team development.

TransOrg Analytics — Design Manager

Apr 2016 – Mar 2017

Designed analytical dashboards for American Express enabling clearer insight discovery.
Created enterprise-grade prototypes for healthcare platform.
Design and Developed surveys pages

Previous Roles (2006–2015)

HotelSoft Inc — Lead UX Designer

Designed UX for revenue management systems (Rzr, Spydr) used across hospitality clients.
Conducted sessions on high-fidelity design prototyping tools.

Nucleus Software — Senior Lead Product UX Engineer

Led UI & UX for Flagship Product FinnOne Neo CAS, from concept to implementation.
Managed sprint planning and retrospective
Reviewed code guidelines and curated best practices to improve product usability.
Conducted sessions on code reusability & best practices.

OSSCube — UX Head / Lead UI Developer

Delivered UX for MakeMyTrip, Stevenshell, Kabbalah.
Led Drupal UI theming.
Formed and scaled design the team.
Conducted Design workshop and training sessions.

Axelerant — Lead UI Developer / Creative Lead

Designed UI for high-traffic websites in Drupal (MNN.com - Webby Honoree).
Conducted workshops on Blender, Drupal and CSS.

Netlink Animation Studios & Indoasian Fusegear

Developed game UX, 3D models, and interactive multimedia experiences.

CERTIFICATIONS

The Essential Role of the Agile Product Owner
Product Owner: Product Purpose & Strategy
IBM Enterprise Design Thinking Practitioner
IDEO Foundation in Design Thinking
Mobile UX Design – Interaction Design Foundation
UX & Web Design Master Course – Udemy
For more… Check link

AWARDS & RECOGNITION

Web Award 2009 - Mother Nature Network
Webby Honoree – MNN.com (Glick Interactive & Axelerant, 2008)
ICON Award (Nucleus Software, 2014)
Power of One - Team Award (Nucleus Software, 2015)
Generative AI Hackathon Winner (Adtalem Global Education, 2023)

EDUCATION

B.Tech – Information Technology (2002–2006)